Bayside Corals will guarantee that your livestock will arrive alive. We have been shipping livestock all across Canada for over 10 years. We have the best packaging in the industry.
Livestock guarantees apply to livestock that have been shipped, and does not include in-store transactions.
In order for the guarantee to be valid, you must sign for the package on the first delivery attempt. If your address is not correct, the guarantee is not valid. If the package is being held at a depot for pick up, you must sign for the package within 4 hours of the package being ready for pick up. If the package is damaged, you must sign for and accept the package, or the guarantee will not be valid. We reserve the right to declare the package must be picked up at a depot rather than delivered (eg. Hot/cold weather, rural locations, etc).
If there is a DOA, please email a CLEAR photo of the animal in the bag before opening and a photo of the animal out of the bag to firstname.lastname@example.org. These photos must be provided within 4 hours of signing for the package. If we are closed when you send your photo, the time stamp on the email will be used. If there is a DOA and it qualifies for the livestock guarantee, you will receive a credit for the cost of the animal, not including shipping on your next order. No refunds, store credit only.